Refunds Policy
Last updated: October 23, 2026
30-day money-back guarantee
If a plan is not right for you, you can get your money back. Ask within 30 days of your purchase and we will refund the full price of that plan. You do not need to give a reason, although we are always glad to hear how we could do better.
Try the free preview first
Every plan size has a free preview PDF. It shows the drawing style, the layout of the pages and the kind of detail you get. Looking at the preview before you buy is a simple way to check a plan suits you. You can find the previews on each plan page under Shed plans.
How to ask for a refund
- Go to our contact form.
- Enter the email address you used at checkout.
- Tell us the name or size of the plan you bought and that you would like a refund.
We reply by email and usually process refunds within a few business days.
When you get your money
Refunds go back to the original payment method, card or PayPal, through our checkout provider SendOwl. Once we have issued the refund, it can take from a few days to two billing cycles to show on your statement, depending on your bank or PayPal. We cannot speed this up, but we can confirm the date the refund was sent.
After 30 days
The guarantee covers requests made within 30 days of purchase. After that, we do not normally give refunds. If something is wrong with your file, such as a broken download or a missing page, contact us at any time and we will fix it or send a new link.
One refund per plan
The guarantee applies once per plan per customer. If you buy the same plan again after a refund, the second purchase is not covered. After a refund, your license to use that plan ends, so please delete your copies.
Chargebacks
Please contact us before you open a dispute or chargeback with your bank or PayPal. A refund through us is faster and simpler for everyone. If a chargeback is opened, we may share order and delivery records with the payment provider to respond to it.
Your legal rights
This guarantee is in addition to any rights you have under the consumer laws where you live. It does not limit them. More details about buying from us are in our Terms of Sale and Use.